Privacy Policy

Last Updated: April 29, 2025

This Privacy Policy explains how Retirement Innovation Lab ("Company", "we", "us", or "our") collects, uses, discloses, and protects your information when you use AskGrAIce ("Service" or "Platform") at https://askgraice.com. By using the Service, you agree to the practices described in this Privacy Policy.

1. Definitions

Account: A unique profile created for you to access AskGrAIce.

Personal Data: Information that identifies or can be used to identify you.

Usage Data: Data collected automatically through usage of the Service.

Service Provider: Third parties that process data on our behalf.

Device: Any internet-connected device (computer, phone, tablet, etc.).

You: The individual, advisor, or organization using our Service.

2. Information We Collect

2.1 Personal Data

We may collect the following:

  • Full name
  • Email address
  • Organization details (if applicable)
  • Payment information (collected and processed via Stripe)
  • Any data you input into the platform, including assessment responses

2.2 Usage Data

This includes:

  • IP address
  • Browser type and version
  • Device and operating system
  • Referring/exit pages
  • Date/time stamps
  • Pages visited and time spent

2.3 Cookies and Tracking

We use cookies and similar tracking technologies to:

  • Authenticate users
  • Maintain sessions
  • Personalize user experience
  • Monitor system usage

You may choose to disable cookies via your browser settings.

3. How We Use Your Data

We use collected data to:

  • Provide and improve the Service
  • Personalize user experiences
  • Manage accounts and user authentication
  • Monitor system performance and usage trends
  • Contact you regarding system updates, support, or offers
  • Fulfill contractual obligations
  • Comply with legal requirements

4. AI & Data Handling

To generate personalized insights, AskGrAIce shares anonymized assessment responses and prompts with trusted AI infrastructure providers, including OpenAI. These data exchanges are:

  • Anonymized and stripped of personal identifiers
  • Used solely for enhancing the quality of generated insights
  • Governed by the third-party AI provider's privacy terms

We do not sell, rent, or commercialize any user or client data.

5. Data Sharing

We may share information with:

  • Third-party service providers (e.g., hosting, analytics, payment processing)
  • Authorized partners or coaches using the platform to serve clients
  • Legal authorities, if required to comply with law or enforce policies
  • Business transferees, in the event of a merger, acquisition, or asset sale

We do not share identifiable assessment responses with third parties without user consent.

6. Data Retention

We retain personal data as long as:

  • You maintain an account with us
  • Necessary to comply with legal, regulatory, or contractual obligations
  • Needed for operational or analytical purposes

You may request deletion at any time (see Section 8).

7. International Data Transfers

Data may be stored or processed in the United States, Canada, or other jurisdictions where our vendors operate. We take commercially reasonable steps to ensure adequate data protection regardless of location.

8. Your Rights

Depending on your jurisdiction, you may:

  • Access, update, or correct your Personal Data
  • Request deletion of your data
  • Withdraw consent for processing (where consent was required)
  • Request a copy of your data in a portable format

To exercise your rights, contact: yasmin@retirementinnovationlab.com

9. Children's Privacy

AskGrAIce is not intended for use by children under 18. We do not knowingly collect data from individuals under 18. If we become aware of such data, it will be deleted promptly.

10. Security

We implement administrative, technical, and organizational safeguards to protect your data. While no system is completely secure, we follow industry best practices including encryption, access controls, and audit logging.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date. If material changes are made, we will notify you via email or Service notifications.

12. Contact Us

If you have questions about this Privacy Policy or data practices, contact:

Retirement Innovation Lab
5830 E 2ND ST, STE 7000 #14449
CASPER, WY 82609
Email: yasmin@retirementinnovationlab.com